The Indian Exception

Published in April 26th, 2009

Posted by Editor in Corporate, Globalization

Wanted to share with you an article that I saw recently

http://american.com/archive/2009/april-2009/the-indian-exception-proving-the-rule
THE AMERICAN: The Journal of the American Enterprise Institute
The Indian Exception Proving the Rule
By Vivek Wadhwa Thursday, April 23, 2009
The Satyam scandal rocked the global business community and threatened tostifle the Indian outsourcing industry. But as the dust settles, the forces drivingoutsourcing are as […]

Bringing back to own shores

Published in April 19th, 2009

Posted by Editor in Corporate, Globalization

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Delta, United ….. Bringing call center roles from India back to the USA. Is this a trend?
In over ten years of working with over 200+ companies, I have found that over 80% of the time, the failure in outsourcing rests not with the supplier but with the client itself. When one looks at some of […]

Governance at Satyam - A rapid response

Published in February 6th, 2009

Posted by Editor in Globalization

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As the events unfold at Satyam, one has to give kudos to the Government of India. They have responded rapidly. The new board has done an excellent job at exercising control and focus on key issues.How soon can the board assure employees and clients that the cash picture is clear? This will go a long […]

The debacle at Satyam - An offshore outsourcing company

Published in January 7th, 2009

Posted by Editor in Corporate, Globalization

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News continues to trickle in showing the sorry state of affairs at Satyam, particularly, the inadequate governance exercised by its auditors and board of directors. What lessons does this present? Like to hear your thoughts!

Governance in Outsourcing

Published in September 19th, 2008

Posted by Editor in Globalization

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The Necessity of Good Governance
According to a recent member survey conducted by the International Association of Outsourcing Professionals (IAOP), governance is the top concern among outsourcing professionals. That’s why leaders from companies like Allstate, Blue Shield, neoIT, Ameriprise Financial, IBM, PricewaterhouseCoopers and others gathered in Chicago in September for the IAOP Governance Forum.

This column isn’t […]

Beyond PMO …

Published in May 7th, 2008

Posted by Atul in Globalization

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Lack of good governance is the weakest link in most global relationships. Managing relationships to mutual benefit is notoriously difficult. Managing relationships from many time zones away is increasingly so. Webster’s Dictionary defines governance as “the act or process of authoritative direction or control”. We extend this in our context to mean […]